Esteem By ARM FAQ

Esteem by ARM is ARM’s unique loyalty program, exclusively created for you in appreciation of your loyalty to us. This program is designed not only to reward your continued patronage, but also to improve your experience with us.

You can earn points on everyday transactions when you access our online portals (Engage, ARM One, Client portal, etc), sign up or increase AVC, Direct debits and referrals across all our subsidiaries in ARM group. You also earn points when you redeem your tokens with our partner companies

To logon to the Esteem portal as a pension client, simply use you ARM Engage credentials i.e either your RSA pin/Mobile number/Email address as your username and then input your password. As an investment client, simply your membership ID and password to logon.

Your accumulated points are displayed on the right side of your homepage when you login to the Esteem portal on www.esteembyarm.com

Your accumulated points can give you access to:

  • discounted offerings at selected lifestyle Merchants
  • upgrade you to a higher tier [i.e., from Gold to Diamond tier to platinum tier or to Regal tier]

To view all Merchants, simply click on “Benefits” on the Esteem home page to view all available Merchants and their categories.

To view merchants within your tier, click on “My Offers” on the homepage to see merchants specific to your tier

To enjoy the discount at the selected merchant store, simply login to the Esteem website, www.esteembyarm.com –and click on the specific merchant to generate coupon, apply generated coupon on the Merchant online site (for merchants with online sites) or visit their physical stores to redeem coupon

Your username is either of the following. However, you can click on ‘forgot password’ to change your password

Username: Your registered email address or your Membership ID (for ARM Investment), or your mobile Number or your RSA PIN (for ARM pension). It is important that you do not disclose your username or password to anyone.

Your Esteem membership card is an online virtual card which can be seen on the Esteem portal when you logon. You can also find it in the welcome email shared with you.

No, accumulated points can only be used to access Merchants services.

No, you will not be charged any fee on this program

Your points remain stagnant when you do not make use of the Esteem reward, but you will earn more points when you access the services.

The Esteem program is a long-term customer reward initiative

No. However, if no usage exists within 6 months, the esteem membership will automatically be downgraded to a lower tier.

No, the loyalty card only covers our clients

For Pension call 012715000 or send an email to [email protected] while for investment call 012715002 or send an email address [email protected]

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ARM does not accept cash and will never ask you to make payments to a personal bank account on its behalf, nor ask you for personal account details, card details or passwords to your account. The acceptable means of payment are cheques, bank transfers, USSD & online.